Shipping Policy

All orders placed on ridingbootsedv.com are processed and shipped by Kwok Limited. Shipping options and costs are displayed at checkout. We do not guarantee specific delivery times. Delivery timelines depend on the destination, carrier, and customs processing. We ship to addresses within the regions we serve. We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the buyer. The buyer is responsible for any customs fees, taxes, or import duties. We do not ship to freight forwarders or intermediary addresses. Tracking information is provided when available. We do not offer expedited shipping with guaranteed rapid times. We reserve the right to cancel orders. We do not ship to P.O. boxes in certain regions. We are not responsible for packages lost or stolen after delivery confirmation. Shipping charges are non-refundable.

Returns Policy

Kwok Limited offers a strict 14-day no-reason refund policy. The buyer may request a return within 14 days of receiving the item. The 14-day period begins on the date of delivery as confirmed by the carrier. This period is strict. No exceptions are made. The buyer must initiate the return request within 14 days. The date of delivery is determined by the carrier's tracking information. If tracking is unavailable, the date of order shipment plus a standard delivery period is used. To be eligible, items must be unused, in original packaging, and with all original tags attached. Items must be free from wear, damage, or alteration. The buyer completely bears all return shipping costs. We do not provide prepaid return labels. We do not reimburse return shipping costs. Returns that do not meet these conditions will be rejected. We do not accept returns without prior authorization.

Refund Process

After we receive and inspect the returned item, we will process the refund. The refund arrival time is at least 14 days from the date we receive the returned item. This period is required for inspection, processing, and financial institution handling. Refunds are issued to the original payment method. For PayPal refunds, the processing time takes at least 14 days. However, in some regions, local laws require up to 30 days for PayPal refunds. We comply with all applicable local laws. The buyer will receive a confirmation email when the refund is initiated. The refund amount excludes original shipping costs. We do not refund any taxes or duties paid by the buyer. We do not issue refunds for items returned without authorization. We do not refund shipping costs. We do not refund gift wrapping or other service fees. Refunds are processed in the original currency.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims must be sent to [email protected] with the order number, photos of the damage or defect, and a description. Claims submitted after exactly 7 days from receipt will not be accepted. The 7-day period is exact. We do not accept claims after 7 days. We may require the item to be returned. The buyer bears return shipping costs for damaged or defective items unless local law requires otherwise. We will review the claim and, if approved, provide instructions for return or replacement. We do not accept claims for damage that occurs after delivery.

Non-Returnable Conditions

Items must be unused and in original packaging. All tags must be attached. Items that show signs of wear, dirt, scuffs, or odors are not returnable. Items that have been altered, repaired, or modified are not returnable. Items without original packaging are not returnable. We do not accept returns for items that are not in resalable condition. We do not list specific product categories as non-returnable beyond these generic conditions. All items are subject to inspection upon return. Items that fail inspection will be returned to the buyer at the buyer's expense.

Step-by-Step Return Process

1. Contact [email protected] within 14 days of receipt to request a return authorization. 2. Provide your order number, the item you wish to return, and the reason for return. 3. Receive a return authorization number and further instructions from Kwok Limited. 4. Package the item securely in its original packaging with all tags attached. 5. Ship the item to the following return address: The recipient must be Kwok Limited, the contact phone is +852 6266 6618, and the specific return address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O. 6. The buyer must pay all return shipping costs. 7. Send the tracking number to [email protected] after shipping. 8. Upon receipt and successful inspection, we will process the refund within at least 14 days. 9. For PayPal refunds, allow at least 14 days, and up to 30 days where local laws require. 10. Keep a copy of your return tracking information until the refund is complete.

Contact Information

For questions about shipping or returns, contact Kwok Limited at [email protected]. Our phone number is +852 6266 6618. Our address is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O. We respond to all inquiries within a standard business response time. We do not provide in-person returns at any physical location. All returns must be shipped to the address provided above. We do not accept returns delivered in person. We do not accept cash on delivery returns. We do not accept returns sent to any address other than the one specified in this document.